Frequently Asked Questions
1. How do I earn Travelcoins?
You can earn Travelcoins every time you book a service with Travelco, including holiday packages, flights, and visa services. The number of coins you receive depends on the destination or type of service booked. In addition to bookings, you can also earn Travelcoins through
2. What is the value of a Travelcoin?
Each Travelcoin is equal to 1 LKR, making it easy to understand and calculate your rewards. The coins you earn can be directly used as a discount on your future holiday bookings, helping you reduce the overall cost of your trip.successfully books with Travelco, you will receive bonus points.
3. Do Travelcoins expire?
Yes, Travelcoins are valid for 365 days from your most recent transaction. This means every time you earn or redeem points, your validity period is refreshed. If there is no activity within that time, your points will expire, so it’s recommended to use them regularly.
4. Are points based on the number of travelers?
No, Travelcoins are not calculated based on the number of people in a booking. Instead, points are awarded based on the destination or type of service. For example, whether one person or multiple people are traveling, the points will remain the same for that booking. In family bookings, points are usually assigned to the lead passenger.
5. Can I earn points for referrals?
Yes, you can earn 5,000 Travelcoins for every successful referral. Each member is given a unique referral code, and when someone uses your code to make a booking, the points will be credited to your account. The more people you refer, the more Travelcoins you can earn.
You can earn Travelcoins every time you book a service with Travelco, including holiday packages, flights, and visa services. The number of coins you receive depends on the destination or type of service booked. In addition to bookings, you can also earn Travelcoins through
2. What is the value of a Travelcoin?
Each Travelcoin is equal to 1 LKR, making it easy to understand and calculate your rewards. The coins you earn can be directly used as a discount on your future holiday bookings, helping you reduce the overall cost of your trip.successfully books with Travelco, you will receive bonus points.
3. Do Travelcoins expire?
Yes, Travelcoins are valid for 365 days from your most recent transaction. This means every time you earn or redeem points, your validity period is refreshed. If there is no activity within that time, your points will expire, so it’s recommended to use them regularly.
4. Are points based on the number of travelers?
No, Travelcoins are not calculated based on the number of people in a booking. Instead, points are awarded based on the destination or type of service. For example, whether one person or multiple people are traveling, the points will remain the same for that booking. In family bookings, points are usually assigned to the lead passenger.
5. Can I earn points for referrals?
Yes, you can earn 5,000 Travelcoins for every successful referral. Each member is given a unique referral code, and when someone uses your code to make a booking, the points will be credited to your account. The more people you refer, the more Travelcoins you can earn.
1. How are Travelcoins calculated for a booking?
Travelcoins are calculated based on the destination and package value, rather than the number of passengers travelling.
2. Who receives Travelcoins on a family booking?
For family bookings, Travelcoins are awarded to the lead passenger.
3. Can each person earn Travelcoins on a group booking?
For a group of friends, each eligible passenger can earn Travelcoins based on the destination.
4. Can I use Travelcoins on my next booking?
Yes. Eligible Travelcoins can be used as a discount when making a future booking with Travelco Holidays.
5. Does the destination affect how many Travelcoins I receive?
Yes. Different destinations and package values can have different Travelcoin values.
Travelcoins are calculated based on the destination and package value, rather than the number of passengers travelling.
2. Who receives Travelcoins on a family booking?
For family bookings, Travelcoins are awarded to the lead passenger.
3. Can each person earn Travelcoins on a group booking?
For a group of friends, each eligible passenger can earn Travelcoins based on the destination.
4. Can I use Travelcoins on my next booking?
Yes. Eligible Travelcoins can be used as a discount when making a future booking with Travelco Holidays.
5. Does the destination affect how many Travelcoins I receive?
Yes. Different destinations and package values can have different Travelcoin values.
1. Who can redeem Travelcoins?
Only the person whose name appears on the invoice can redeem their Travelcoins.
2. Can someone else on the same invoice use their Travelcoins?
No. Even if other passengers on the same invoice have Travelcoins, they cannot use them for that booking.
3. Can I redeem Travelcoins for flights or visas?
No. Travelcoins can only be redeemed for holiday bookings.
4. How is my Travelcoins discount applied?
The sales team shares the invoice with the Travelcoins amount deducted as a discount. The marketing team then completes the redemption.
5. Who processes the Travelcoins redemption?
The marketing team processes the redemption after receiving the invoice from the sales
Only the person whose name appears on the invoice can redeem their Travelcoins.
2. Can someone else on the same invoice use their Travelcoins?
No. Even if other passengers on the same invoice have Travelcoins, they cannot use them for that booking.
3. Can I redeem Travelcoins for flights or visas?
No. Travelcoins can only be redeemed for holiday bookings.
4. How is my Travelcoins discount applied?
The sales team shares the invoice with the Travelcoins amount deducted as a discount. The marketing team then completes the redemption.
5. Who processes the Travelcoins redemption?
The marketing team processes the redemption after receiving the invoice from the sales
1. What are the different Travelcoins membership tiers?
Travelcoins has three membership tiers: Vasco da Gama, Christopher Columbus, and Marco Polo, each offering different benefits as you reach higher Travelcoin levels.
2. How do I unlock the Vasco da Gama tier?
The Vasco da Gama tier unlocks when you reach 25,000 Travelcoins. Members receive a virtual Travelcoins card, 24/7 customer support, and access to earning and redemption benefits.
3. What additional benefits do I get with Christopher Columbus?
At 25,000 Travelcoins, Christopher Columbus members receive a physical membership card, enhanced redemption options, complimentary travel essentials, and exclusive member discounts.
4. How can I reach the Marco Polo tier?
The Marco Polo tier unlocks at 100,000 Travelcoins and offers premium benefits such as a metal card, priority redemption, personalised visa advisory, hotel upgrades, and exclusive experiences.
5. Do higher Travelcoins tiers include benefits from lower tiers?
Yes. Higher membership levels build on the benefits of previous tiers. Marco Polo members receive all Christopher Columbus benefits, along with additional premium privileges and experiences
Travelcoins has three membership tiers: Vasco da Gama, Christopher Columbus, and Marco Polo, each offering different benefits as you reach higher Travelcoin levels.
2. How do I unlock the Vasco da Gama tier?
The Vasco da Gama tier unlocks when you reach 25,000 Travelcoins. Members receive a virtual Travelcoins card, 24/7 customer support, and access to earning and redemption benefits.
3. What additional benefits do I get with Christopher Columbus?
At 25,000 Travelcoins, Christopher Columbus members receive a physical membership card, enhanced redemption options, complimentary travel essentials, and exclusive member discounts.
4. How can I reach the Marco Polo tier?
The Marco Polo tier unlocks at 100,000 Travelcoins and offers premium benefits such as a metal card, priority redemption, personalised visa advisory, hotel upgrades, and exclusive experiences.
5. Do higher Travelcoins tiers include benefits from lower tiers?
Yes. Higher membership levels build on the benefits of previous tiers. Marco Polo members receive all Christopher Columbus benefits, along with additional premium privileges and experiences
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